If you encounter issues while uploading a password-protected bank statement, follow these steps to remove the password and successfully upload your document:
Steps to Remove Password Protection from a PDF
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Download and Install PDF Utilities: Go to the Google Play Store and download the PDF Utilities app.
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Prepare Your PDF File: Ensure you have already downloaded the PDF file that you want to unlock.
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Open PDF Utilities: Launch the PDF Utilities app and tap "Select" next to "Select PDF."
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Select Your File: Locate and select your PDF file, then tap "Start."
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Enter the Password: When prompted, enter the password for your PDF file and tap "OK."
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Access the Unlocked PDF: The app will remove the password protection. Go to the original location where your PDF was saved to find the new, unprotected file.
Uploading Your Unlocked PDF
Your new PDF file is now password-free. You can proceed to upload it to your application on our website.
What if My Bank Statement is Already Unprotected?
If your bank statement is not password-protected but you're still encountering issues:
- Follow the steps mentioned above to process the file through PDF Utilities.
- Re-upload the new PDF file to your application on our website.
By following these steps, you should be able to upload your bank statement without any issues.
What should I do if the issue still remains?
If you're still facing difficulties adding your bank statement to your loan application, clear the cache & cookies in your browser:
- On your device, open Chrome.
- At the top right, click More â‹® > Clear browsing data.
- Select a time range, like Last hour or All time.
- Click Clear data.
If the issue remains, try to open the TrustPaisa website in Incognito mode:
- On your device, open Chrome.
- At the top right, click More â‹® > New Incognito Window
- Open our website and try to upload documents one more time.