Agreement signing errors typically occur due to temporary connectivity issues, browser cache conflicts, or brief portal maintenance. Please try the following steps to resolve the issue:
* Quick Troubleshooting Steps:
1. Clear App Cache / Browser Data: Clear your app cache or browser history and cookies, then try opening the application link again.
2. Switch Your Browser or Device: If you are using a mobile browser, try using Google Chrome (or an Incognito/Private window), or complete the signature via the TrustPaisa App.
3. Ensure Stable Network Connection: Switch between Wi-Fi and mobile data to ensure a smooth, uninterrupted connection during the e-sign/Aadhaar OTP verification process.
4. Verify Document Info: Ensure your Aadhaar-linked mobile number is active to receive the OTP for e-signing without delay.
* We're Ready to Help You Immediately!
If the error persists after trying these steps, don't worry—our support team is here to assist you.
Please send an email to help@trustpaisa.com (or reach out via our in-app support desk) with:
Your Registered Mobile Number / Application ID
A Screenshot of the error message
Our technical team will prioritize your request, review the system logs, and manually guide or reset your agreement link so you can finalize your application smoothly!