1. My loan status says "Sending to Bank." What does that mean?
This means your loan is in the process of being disbursed to your bank account. If it has been less than 48 hours, please allow some more time for the amount to reflect in your account.
2. It has been more than 48 hours and my status is still "Sending to Bank." What should I do?
If more than 48 hours have passed and you still haven’t received the amount, it likely indicates that the disbursement failed. In this case, your loan application will be canceled, and you will be notified once the cancellation is complete. You may then reapply for a new loan.
3. My loan status shows "Active," but I haven't received the amount. What does this mean?
If your loan is marked as “Active” but the funds have not reached your account, please reach out to us immediately. We will escalate the issue and verify the disbursement status with our banking partner.
4. Will I be charged if the disbursement fails?
No, if the disbursement fails and the loan is canceled, you will not be charged any interest, fees, or penalties.
5. How long does it usually take for the loan amount to reflect in my account?
Typically, disbursement takes up to 48 working hours after approval, depending on your bank. Some banks may reflect the amount sooner.
6. Can I cancel the loan if it hasn’t been disbursed yet?
If the loan is still in the “Sending to Bank” stage, it cannot be canceled manually. However, if the disbursement fails, it will be canceled automatically, and you will be notified.
7. Do I need to reapply after cancellation?
Yes, if your loan is canceled due to a failed disbursement, you will need to reapply through the app or website.
8. Will a failed disbursement affect my credit score?
No, a failed disbursement or canceled loan due to technical issues will not impact your credit score.
9. I received a message that my loan was approved, but I didn’t get the money. What’s going on?
Approval and disbursement are two separate steps. If approved, the system proceeds to disburse the amount. If disbursement fails due to any reason (banking issues, invalid account details, etc.), the loan will be canceled.
10. How will I know if the loan is canceled?
You will receive a notification via SMS, email, or app notification once your loan has been canceled.