1. Why can’t you send me the payment link via email?
We currently do not have the facility to share payment links over email. Payments can only be made using the registered mobile number for security and verification purposes.
2. What should I do if my registered mobile number is deactivated?
We request you to reactivate your registered mobile number at the earliest to continue with the repayment process. This ensures your account is secure and payments are linked correctly.
3. Can I change or update my registered mobile number?
At present, payments can only be processed using the mobile number linked to your loan account. If you need to update your registered details, please contact our support team for further guidance.
4. What happens if I don’t reactivate my number soon?
Until your registered number is active, you may face challenges in making repayments, which could lead to additional penalty charges as per system rules.
5. I am unable to make a payment because of this issue. Will penalties still apply?
Yes, penalties are system-generated and will continue until the dues are cleared. We understand this delay is due to unavoidable circumstances, which is why we encourage you to resolve it quickly to avoid further charges.
6. Can I repay through any other method (UPI, bank transfer, etc.) without using my registered number?
Currently, repayment is only possible through the registered mobile number linked to your account. We do not have an alternate payment mode.
7. I missed your call. How can I contact you?
You can reach us at 022-6987 5175, Monday to Friday, between 8:30 AM and 5:30 PM. Our team will be happy to assist you.
8. I’m worried about security—why must the payment be tied to my registered number?
This is to ensure your loan account remains secure and that payments are correctly mapped to your profile. Using the registered mobile number prevents unauthorized transactions.
9. Can you waive off the penalty since my delay was due to technical issues?
Penalties are system-generated and cannot be manually waived. However, clearing the dues at the earliest will minimize additional charges.
10. What should I do next to avoid further issues?
Please reactivate your registered mobile number and proceed with the repayment. This will help ensure your payments are processed smoothly and prevent further penalties or follow-up calls.