1. Why was my KYC verification unsuccessful?
Your KYC verification failed because the Digi Locker step was not completed during the loan application process.
2. What is Digi Locker?
Digi Locker is a Government of India digital platform that securely stores your documents such as Aadhaar, PAN, and other identity proofs. It helps in verifying your identity electronically.
3. Why do I need to use Digi Locker for KYC?
As per RBI guidelines, all lenders must verify customer identity through secure and government-approved platforms like Digi Locker. This ensures faster and more reliable verification.
4. How do I complete my Digi Locker verification?
To complete the process:
- Download the Digi Locker app from the Play Store.
- Upload your PAN and Aadhaar details in Digi Locker.
- Log in to the TrustPaisa app and complete the Digi Locker verification.
5. I uploaded my documents in the TrustPaisa app. Why is it still incomplete?
Documents uploaded directly in the TrustPaisa app are not sufficient. The final verification must be done through Digi Locker, which is the official government platform.
6. I don’t have a Digi Locker account. What should I do?
You can easily create a Digi Locker account using your Aadhaar and mobile number. Once registered, upload your documents and link it to the TrustPaisa app for verification.
7. Is Digi Locker safe to use?
Yes. Digi Locker is a Government of India initiative, completely secure and authorized for digital document verification.
8. How much time does Digi Locker verification take?
The verification usually takes just a few minutes, provided your Aadhaar and PAN are valid and linked.
9. I completed Digi Locker verification but my loan application is still pending. What should I do?
Sometimes it may take a little time for the status to update. Please log out and log in again to the TrustPaisa app. If the issue persists, contact our support team.
10. Can I complete Digi Locker verification on a computer?
Currently, we recommend completing the process on the Digi Locker mobile app for smooth integration with TrustPaisa.
11. What happens if I don’t complete the Digi Locker step?
If you don’t complete the Digi Locker verification, your loan application will remain incomplete and cannot be processed further.
12. Will my personal details remain confidential?
Yes. Both TrustPaisa and Digi Locker follow strict security protocols. Your details are encrypted and stored securely.
13. Can I use someone else’s Digi Locker account?
No. You must use your own Digi Locker account linked to your Aadhaar and PAN, otherwise your KYC will fail.
14. I entered the wrong details in Digi Locker. How can I correct it?
You will need to update/correct your Aadhaar or PAN details first. Only then will Digi Locker reflect the correct information for verification.
15. Whom should I contact if I face issues during verification?
If you face issues with the Digi Locker app, please contact their official support. For loan-related concerns, reach out to TrustPaisa support and we’ll guide you further