1. Why am I receiving a refund?
You are receiving a refund because an excess payment was made toward your loan account.
2. Has my refund been initiated?
Yes, the refund process has already been initiated from our end.
3. How long will it take for the refund to reflect in my bank account?
Refunds are generally processed immediately. However, in some rare cases, it may take 3–5 working days for the amount to reflect, depending on your bank’s processing time.
4. Do I need to raise another request for the refund?
No, you don’t need to raise another request. The refund has already been processed from our end.
5. How will I receive the refund?
The refund will be credited directly to the bank account linked to your loan repayment.
6. What should I do if I don’t receive the refund within 5 working days?
If the refund does not reflect in your account within 5 working days, please contact us with your latest bank statement or transaction history for verification.
7. Can I get the refund to a different bank account?
No, the refund can only be processed to the same bank account from which the payment was made.
8. Is there any fee or deduction for the refund?
No, the entire excess amount paid will be refunded.
9. Will the refund affect my loan status or repayment schedule?
No, your loan status and repayment schedule will remain unchanged. The refund only pertains to the excess amount paid.
10. Whom should I contact if I need help with my refund?
You can reach out to our support team anytime, and we’ll be happy to assist you further.