1. Is it safe to upload my bank statement online?
Yes. At TrustPaisa, we use secure, encrypted systems to ensure your data remains fully protected.
2. Why do you need my bank statement?
Your bank statement helps us assess your loan eligibility by reviewing income, repayment capacity, and financial activity.
3. Who has access to my bank statement once uploaded?
Only authorized personnel involved in processing your loan application can access your documents.
4. Will my bank statement be shared with third parties?
No. Your documents are used strictly for internal purposes and are never shared with third parties.
5. How do you protect my personal information?
We use industry-standard encryption, secure servers, and restricted access controls to safeguard your data.
6. What happens to my bank statement after the loan process is complete?
Your documents remain securely stored in compliance with data protection policies and are never misused.
7. Can I submit my bank statement in any other way?
Yes, depending on availability, you may also submit via offline methods or secure email channels. Please check with our support team.
8. What should I do if I uploaded the wrong bank statement?
You can immediately contact our support team, and we’ll guide you on how to re-upload the correct document.
9. Will uploading my statement affect my bank account security?
No. The upload process is read-only and does not give us access to your bank account; it is used only for verification.
10. How can I confirm my document has been safely received?
Once uploaded, you’ll receive a confirmation message/email stating that your document has been successfully submitted and is under review.