FAQ – Auto Debit (ECS/NACH) Mandate
1) What is an Auto Debit Mandate?
An Auto Debit Mandate (ECS/NACH) is an authorization given by you to allow automatic deduction of your loan EMI or due amount directly from your registered bank account on the scheduled due date.
2) Why do I need to register a mandate?
The mandate ensures:
Timely repayment of your loan
Avoidance of late fees or penalties
A smooth and hassle-free repayment experience
3) What does the mandate amount mean?
The mandate amount reflects the maximum approved limit, not the actual EMI amount.
For example:
Mandate limit: ₹20,000
Actual EMI/Due amount: ₹3,450
Only the EMI or due amount will be deducted on the scheduled date — not the full mandate limit.
4) When will the amount be deducted?
The EMI or due amount will be automatically debited on the loan due date as per your repayment schedule.
5) Will the amount be deducted more than once?
No. The amount is debited only once per due date unless:
The first attempt fails due to insufficient balance, and
A retry is initiated as per policy.
You will receive confirmation once the payment is successfully processed.
6) What happens if there are insufficient funds?
If your account has insufficient balance:
The auto debit may fail.
Your bank may levy bounce charges, if applicable, in case of insufficient balance.
Late payment charges may apply as per loan terms.
7) Can I cancel or disable the auto debit mandate?
Yes, you may contact customer support to disable the mandate after the loan closure is completed. Thereafter, all repayments must be made manually on or before the due date to avoid applicable charges.
8) Can the lender deduct any amount without informing me?
No. Only the EMI or due amount as per your loan agreement will be deducted. Any changes in repayment schedule will be communicated in advance.
9) How will I know if the payment was successful?
You will receive:
A confirmation message/email from us, and
A debit alert from your bank.
10) What should I do if I believe the amount was deducted incorrectly?
If you notice any discrepancy:
Contact our customer support help@trustpaisa.com immediately.
Share your bank statement screenshot for verification.
We will review and resolve the issue promptly.