If you are facing issues signing in to your TrustPaisa account, please follow the steps below for a quick resolution.
Possible reasons why you may be unable to sign in
• Incorrect mobile number entered
• Weak or unstable internet connection
• Temporary server issue
• App version outdated
• OTP not received or expired
What you can do
Try the following steps:
Verify that you are entering the correct registered mobile number.
Ensure you have a stable internet connection.
Close the app and reopen it.
If you are not receiving the OTP, wait for a few minutes and try again.
Update the TrustPaisa app to the latest version from the Play Store.
Still unable to sign in?
To help us assist you faster, please:
• Capture a screenshot or screen recording of the page where you are facing the issue, and
• Share it with our support team via email.
Providing this information will help us guide you step by step.
Additional support
If you would prefer to speak with a representative, you can contact our Customer Care team at:
022-6987-5175
Monday to Friday
8:30 AM to 5:30 PM IST
(excluding bank and national holidays)