1. What is a settlement offer?
A settlement offer allows you to close your loan by paying a mutually agreed reduced amount instead of the full outstanding balance. This is typically considered in special cases after review by our internal team.
2. How can I request a settlement offer?
You can request a settlement offer by reaching out to our customer support team through your registered mobile number or email. Once your request is received, it will be escalated to the concerned team for review and approval.
3. What happens after I request a settlement offer?
After your request is escalated, our team will carefully review your case. Once a decision is made, you will be informed of the eligible settlement amount and the payment process.
4. Will I receive a No Objection Certificate (NOC) after settlement?
Please note that a NOC will be issued for settled loans.
5. How long does the settlement review process take?
The review process may take a few working days. Once we receive an update from our internal team, we will promptly share it with you via your registered contact details.
6. Who can I contact for updates or assistance?
If you have any queries or need assistance regarding your settlement offer or payment, you can reach us at 022-69875175 during our support hours: 8:30 AM to 5:30 PM IST, Monday to Friday (excluding bank and national holidays).