1. Can I remove or change my reference/alternate mobile number after submitting my loan application?
No, once your loan application is submitted, the details you provide — including your reference or alternate mobile number — are automatically recorded in our system. These details cannot be modified or removed later for security and verification purposes.
2. Why can’t I update my reference details later?
This is to ensure the authenticity and integrity of your loan application. All details are securely stored and linked to your account for compliance and audit requirements.
3. What if I am receiving unwanted calls related to my loan application?
If you request it, we can ensure that no further calls are made to your registered mobile number from our end. Please contact our support team to place such a request.
5. Who can I contact for further updates or assistance?
If you have any queries or need help regarding your reference details or auto-debit cancellation, you can reach us at 022-69875175 during our support hours: 8:30 AM to 5:30 PM IST, Monday to Friday (excluding bank and national holidays).