1. Can I remove or change my reference/alternate mobile number after submitting my loan application?
No, once your loan application is submitted, the details you provide — including your reference or alternate mobile number — are automatically recorded in our system. These details cannot be modified or removed later for security and verification purposes.
2. Why can’t I update my reference details later?
This is to ensure the authenticity and integrity of your loan application. All details are securely stored and linked to your account for compliance and audit requirements.
3. What if I am receiving unwanted calls related to my loan application?
If you request it, we can ensure that no further calls are made to your registered mobile number from our end. Please contact our support team to place such a request.
4. Who can I contact for further updates or assistance?
You can report follow up by calling our support team at 022-69875175.
Phone support is available Monday to Friday, 8:30 AM to 5:30 PM IST (excluding bank and national holidays). Additionally, our digital support channels are available 24/7 to assist you as quickly as possible.