1. Why is the disbursed loan amount less than the sanctioned amount?
The difference between the sanctioned loan amount and the disbursed amount is primarily due to the processing fee, which includes applicable taxes (like GST). This fee is deducted before the amount is credited to your bank account.
Example:
Loan Sanctioned Amount: ₹9,410.00
Processing Fee (including GST): ₹1,410.00
Net Disbursed Amount: ₹8,000.00
So, while your total approved loan is ₹9,410, the actual amount credited to your account will be ₹8,000 after the deduction of processing fees.
2. Where can I check the detailed breakup of my charges?
You can find the complete breakdown — including processing fee, GST, interest rate, and repayment schedule — in your loan agreement, which is available in your Trustpaisa account or app.
3. I believe I received a lower amount than expected. What should I do?
If you notice any discrepancy, please review your loan agreement first. If the issue persists, you can contact our support team with your bank statement or transaction proof for review.
4. How can I contact customer support for assistance?
You can reach our customer care team at 022-69875175 during our support hours: 8:30 AM to 5:30 PM IST, Monday to Friday (excluding bank and national holidays).