1. What should I do if I experience inappropriate or unprofessional behavior from a TrustPaisa executive?
If you ever face any unpleasant or inappropriate communication from our representatives, please reach out to us immediately. TrustPaisa takes such matters very seriously and ensures that all complaints are thoroughly investigated.
2. How does TrustPaisa handle such complaints?
Once you report the issue, it is escalated to our higher authorities for immediate review and necessary action. We maintain a zero-tolerance policy toward any form of unprofessional or disrespectful behavior by our executives.
3. Will I be informed about the outcome of my complaint?
Yes. After your complaint is escalated, our supervisory team reviews the case, and once an appropriate action or resolution is approved, our team will contact you directly with an update.
4. What if my complaint is related to a payment issue as well?
If your concern involves both unprofessional behavior and a payment-related issue, both matters will be addressed separately but handled with equal priority. Our team will ensure a fair and transparent resolution process.
5. How can I contact TrustPaisa for such issues?
You can report the issue or follow up by contacting our support team at 022-69875175 during our support hours: 8:30 AM to 5:30 PM IST, Monday to Friday (excluding bank and national holidays).