If your EMI was not auto-debited from your bank account, but you successfully made the payment manually through UPI, debit card, net banking, or another available payment method, there is no need to worry.
Once the payment is successfully received and processed, it will be adjusted against your loan account. If the full outstanding amount has been paid, your loan will be closed as per the applicable process.
Why was my EMI not auto-debited?
An auto-debit may fail or may not be processed for various reasons, including:
Insufficient balance in the linked bank account.
Bank or mandate-related issues.
Transaction processing or technical issues.
A manual payment being made before the auto-debit is processed.
What should I do next?
If you have already made the payment manually, please wait for the payment to be processed and reflected in your loan account. Keep the payment confirmation or transaction reference for your records.
If the payment is not reflected after the applicable processing time or you need confirmation that your payment has been applied to your loan, please contact our Customer Care team.
Need help?
Call: 022-69875175
Support Hours: 24 hours a day, Monday to Sunday