If your EMI was not auto-debited from your bank account but you made the payment manually (for example, via UPI or another payment mode), please don’t worry. Once we successfully receive your payment, your loan account will be updated and closed as per the payment made.
In most cases, EMI auto-debit failures occur due to insufficient balance in the linked bank account at the time of auto-debit. When this happens, you can complete your payment manually using any of the available payment options.
Once your manual payment is successfully processed, your account is considered settled and closed, and no further action is needed.
If you’ve made a payment and want to confirm whether it has been received and applied to your loan, please contact our Customer Care Team for assistance.
Need help?
You can reach our Customer Care Team at 022-6987-5175 during our support hours — Monday to Friday, 8:30 AM to 5:30 PM (excluding bank and national holidays).