We understand your concern regarding the auto-debit not being processed despite having enough balance in your bank account.
In such cases, if you have already made the payment manually through UPI or any other mode, the loan will be closed using that transaction instead of through auto-debit. This may result in the auto-debit not being triggered automatically.
In your case, we have successfully received your payment of ₹XXX on 27/10/2025, and your loan has been closed. You have also successfully availed a new loan thereafter.
If you have maintained sufficient balance but still experienced an auto-debit failure, please rest assured that your payment has been properly recorded, and no further action is required from your end.
If you need any additional assistance, you can reach our Customer Care team at 022-6987-5175 during our support hours — Monday to Friday, 8:30 AM to 5:30 PM (excluding bank and national holidays).