If your loan funds were not credited due to entering incorrect bank account details, here is the standard process to resolve the issue according to TrustPaisa's guidelines:
1. Why Did This Happen?
This issue typically occurs when the account number or IFSC code entered during your loan application contains a typo (e.g., an incorrect digit, an extra/missing character, or a mismatch between the account holder's name and bank records). When the transaction fails, the funds bounce back from the bank.
2. What Happens Next
Transaction Status: If the account number is invalid, the transaction fails and funds won't reach your account.
Liability: You are not responsible for any payments or EMIs until the funds are successfully credited to your valid bank account.
3. Steps to Follow Now
Allow Time for Investigation:
Wait 24 to 48 hours for TrustPaisa and the bank to investigate the transaction issue.
Wait for Official Communication:
Once the bank confirms that the transfer failed and the funds have been returned, TrustPaisa will notify you with the next steps to update your bank account details.