TrustPaisa is committed to treating every customer with fairness, respect, and professionalism. We have a zero-tolerance policy for threatening, abusive, or unprofessional behavior by our representatives.
If you experience or receive any inappropriate communication:
- Avoid engaging further with the caller or sender.
- Note the mobile number, date and time, and mode of communication (call, SMS, WhatsApp, email, etc.).
- Save any screenshots, call recordings, or other supporting evidence, if available.
- Report the incident to TrustPaisa as soon as possible.
Once we receive your complaint, we will:
- Review the details and supporting evidence.
- Verify the communication.
- Take appropriate action in accordance with our internal policies.
- Keep you informed about the status or outcome of your complaint, where applicable.
If your complaint also involves a payment-related issue, it will be reviewed separately while being handled with equal priority.
Contact us:
- Phone: 022-69875175 (Monday to Friday, 8:30 AM – 5:30 PM IST, excluding bank and national holidays)
- Email: help@trustpaisa.com