At TrustPaisa, we take customer safety and respectful communication very seriously. We do not support or engage in any form of threatening, abusive, or inappropriate behavior toward our customers.
If you ever experience such behavior, please follow these steps:
Do not engage further with the caller or sender.
Note down the details — such as phone number, time, and type of communication (call, message, email, etc.).
Contact us immediately to report the incident.
You can reach our support team through any of the following methods:
Call us at 022-69875175 during our support hours — Monday to Friday, 8:30 AM to 5:30 PM IST (excluding bank and national holidays).
Alternatively, you may email us with the details of the incident.
Once we receive your report, our team will:
Investigate the matter on priority.
Take strict internal action if the communication was from any of our representatives.
Ensure that such behavior is not repeated.
We may also request a convenient time to connect with you over a call to better understand your concern and assist you further.
TrustPaisa is committed to maintaining transparency, professionalism, and a safe experience for every customer.