I tried making the payment today, but it didn’t go through

If your payment didn’t go through today, please try the following steps:

1. Check your internet connection:
   Ensure that you have a stable network connection before retrying the payment.

2. Retry the payment:
   Log in to the TrustPaisa app or visit our official website: https://trustpaisa.com

   • Log in using your registered mobile number.

   • Click on “Pay Now.”

   • Enter the repayment amount manually.

   • Choose your preferred payment mode — UPI, debit card, or net banking.

3. If the payment is still not successful:

   • Take a screenshot or screen recording showing the error message or failure.

   • Share it with us at help@trustpaisa.com so our team can investigate the issue.

Please note that if your payment attempt failed, no amount will be deducted from your bank account. However, if the amount has been debited but not reflected in the app, it usually gets reversed to your account within 5–7 working days (depending on your bank).

If you continue facing issues or need help making the payment manually, please contact us at 022-69875175 during our support hours: Monday to Friday, 8:30 AM to 5:30 PM IST (excluding bank and national holidays).