If your payment was unsuccessful on the TrustPaisa app but the amount has been debited from your bank account, please do not worry. In most cases, the amount is either automatically updated towards your loan repayment or refunded to your bank account after confirmation from the payment gateway/bank.
What should you do?
Please wait for 3–5 working days for the transaction status to be updated or for the amount to be refunded, depending on the payment status.
Check your bank statement or UPI transaction history to confirm the debit.
If the amount is not updated or refunded after 5 working days, please share the following details with our support team at help@trustpaisa.com:
Transaction screenshot
UTR/Reference number
Date and amount of the transaction
Our team will verify the transaction details and assist you further.