1. What is DigiLocker?
DigiLocker is a Government of India–approved digital platform that allows users to securely share official documents, such as Aadhaar, directly with authorized service providers.
2. Why is DigiLocker required?
DigiLocker is used to:
- Verify customer identity
- Fetch Aadhaar details securely
- Reduce manual document uploads
- Ensure compliance with regulatory requirements
3. What do I need to complete DigiLocker using Aadhaar?
To complete the DigiLocker process, you need:
- A valid Aadhaar number
- A mobile number linked with Aadhaar
- Access to the mobile phone to receive the OTP
4. How do I complete the DigiLocker process using Aadhaar?
Follow these steps:
- Enter your Aadhaar number on the DigiLocker consent screen
- Click on “Get OTP”
- Enter the OTP received on your Aadhaar-linked mobile number
- Provide consent to share Aadhaar details
- Once verified, the DigiLocker process will be completed successfully
5. What if my mobile number is not linked with Aadhaar?
If your mobile number is not linked with Aadhaar:
- You will not receive the OTP
- DigiLocker verification cannot be completed
- You will need to update your mobile number with Aadhaar before proceeding
6. Is DigiLocker safe and secure?
Yes. DigiLocker is:
- Backed by the Government of India
- Uses OTP-based authentication
- Shares documents only after user consent
7. Will DigiLocker store my Aadhaar number?
No. DigiLocker only verifies and shares details with consent. Your Aadhaar number is not stored or misused.
8. What should I do if the DigiLocker process fails?
If the process fails:
- Ensure the Aadhaar number is entered correctly
- Check network connectivity
- Retry after a few minutes
- If the issue persists, contact our customer support at help@trustpaisa.com
Or call 02269875175
9. Can I skip DigiLocker verification?
No. DigiLocker verification is mandatory for identity verification and cannot be skipped if Aadhaar-based verification is selected.
10. How long does DigiLocker verification take?
The process usually takes less than a minute, provided the OTP is entered correctly.